What we Do
Gateway International EMS’ mission is to create second-to-none patient care experiences, benefiting the international healthcare community. Gateway Intl. is the driving force in its customers’ exceptional patient experiences, providing the best outcome, and giving patients complete ease of mind.
We are a first-class global resource for international patient care. We value unparalleled commitment to top-notch customer service. Our high-level quality management and exceptional moral and ethical values are achieved through internally and externally integrated respect, reliability, loyalty, and fairness.
Meet Some of the Team
Oliver Müller founded Gateway International EMS in 2012. As the CEO he develops and drives business growth by networking with clients and providers within the industry, creates long-term strategic initiatives, and manages staff and consultants. Oliver has more than 15 years of industry experience. In his career, he previously worked as a paramedic, flight paramedic, medical evacuation coordinator, business consultant for medical assistance companies, crisis coordinator, and operations manager of an air ambulance company.
Brittany Grubb is the Operations Manager for Gateway International EMS. In addition to managing the Dispatch Center, Brittany takes the lead on developing client relationships through conferences, meetings, and day-to-day presence. She implemented a Quality Management program in order to better assist and appropriately train employees and serve our clients to the highest expectation. Prior to Gateway Intl. EMS, Brittany worked in several capacities in the healthcare and medical transportation industry.
Operations SupervisorEmily Utroska is the Transportation Supervisor for Gateway International EMS, where she mainly focuses on provider networking. In this capacity, she sources and credentials air and ground ambulance providers. Emily also organizes medical and non-medical transportation with these providers.
Transportation CoordinatorBrooke Mulcahy has been a Transportation Coordinator with Gateway International EMS since 2016. She has taken over the lead of re-organizing and amending the operations manual. Brooke holds a Bachelor’s Degree from the University of New Hampshire and now lives outside of Chicago.
Transportation CoordinatorAs a Transportation Coordinator for Gateway International EMS, Brittany arranges transportation to meet the needs of clients all around the world. She has over 8 years experience in EMS. Previously, she worked as a medic, a supervisor for a communications center, and is also a certified flight communicator.
Transportation CoordinatorRobin Kaade is a Transportation Coordinator for Gateway International EMS. Robin holds an undergraduate degree in Psychology and Sociology from Purdue University and a master’s degree in Social Work from The University of Chicago.She takes pride customer and provider relations while maintaining the best interest of the patient. She consistently brings a patient focused approach to her work.
Transportation CoordinatorKatie Dinning is a Transportation Coordinator with Gateway International EMS. She arranges transportation for clients internationally. With several years of customer service and scheduling experience prior to working at Gateway International EMS she strives to create the best possible experience for every client.
Business ConsultantVictoria Rametta is a Business Consultant for Gateway International EMS. In this role, she takes the lead on special projects encompassing marketing materials, business development, profit and loss analysis, and market research. Previously, Victoria was the Administrative Assistant at Gateway Intl. EMS, where she organized travel for the CEO, client retention plans, and accounting materials.
Transportation CoordinatorKayla Russo is a Transportation Coordinator with Gateway International EMS, organizing a multitude of global transports for a variety of clients’ needs. Kayla has an extensive background in customer service and deeply values communication and efficiency in her work. She is committed every day to ensure patients and clients experience the best service.